![]() The training base for the chatbot will be developed on the modular principle.Įach module will be focused on a particular equipment type and contain the information related to that equipment. We are considering the Google Speech-to-Text solution as one of the components of our voice chatbot. Since we are building a voice chatbot, it should have the voice recognition function interpreting voice input into text and recognizing the keywords and phrases. The chatbot will also include the context-learning feature to eventually enhance its knowledge base. SoftwareĪs a solution to the problem, we propose an algorithm-based voice chatbot that can provide answers to a number of pre-programmed questions. We would like to share some of our ideas about developing and implementing voice chatbots specifically designed for technical personnel of industrial enterprises. In addition to providing assistance to service and technical personnel, the voice chatbot can also be used as a training tool allowing newcomers to learn to operate the machine while listening to the audio instructions at the same time. With a voice chatbot, the user does not need to take their hands or eyes off the equipment, thus reducing the chance of an accident or equipment failure. As the information is provided in the audio format, the user can continue their work while listening to the chatbot’s responses. The voice chatbot returns exactly the data that was requested, thus eliminating the need to search the manual and reducing the time required to complete the operation. Quick provision of concise information.Hands-free operation that is especially important when the instructions are needed right in the process of equipment operation, repair, setup or maintenance.If we were to summarize the advantages that a voice-operated chatbot can bring to service engineers, technicians, equipment operators, we may come up with the following list: We will use this example to showcase the benefits it is going to bring.Īdvantages of a voice chatbot for technical personnel In this post, we will share our ideas and knowledge about building voice chatbots for technical personnel. Naturally, to do so, you need one more thing – a voice chatbot.Ī voice chatbot will be your voice assistant providing the necessary information when and where you need it leaving your hands free to operate the machine. If you cannot search and read your manual, you can talk to it. However, in a situation when you need to find the corresponding manual, section, paragraph quickly, and you need both hands to work on the equipment, you will very well wish to have a third hand to manage your smartphone or tablet.īut why would you need an extra hand when you have your voice? Of course, you can always carry a smartphone or tablet with all guides and manuals stored within. Lots of parameters, settings, values, sequences, safety precautions – and they may be different for each unit. Servicing complex equipment requires solid knowledge of its user guides and maintenance manuals. Moreover, you have a couple of dozens of different units that have different service and maintenance procedures. ![]() A huge industrial enterprise.Įvery day, you deal with very sophisticated and – let’s face it – very expensive equipment. Imagine that you are a service engineer at an industrial enterprise.
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